Terms of service

This website is operated by Oriental Pantry. By accessing or using our website and services, you agree to be bound by the following terms and conditions.

1. General Conditions
   We reserve the right to refuse service to anyone for any reason at any time.
   You agree not to use our products or services for any unlawful or unauthorized purpose.
2. Products & Pricing
   All prices are listed in New Zealand Dollars (NZD) and are subject to change without notice.
   We make every effort to display product information accurately, but we do not guarantee that descriptions, images, or prices are error-free.
3. Order Process
   All orders placed through our website are subject to confirmation.
   We will contact you by phone to confirm delivery or pickup arrangements.
   We reserve the right to cancel or modify orders if necessary.
4. Delivery & Pickup
   Delivery is available for selected areas only and may be subject to minimum order requirements.
   If your address is outside our delivery area, we will arrange in-store pickup.

Customers are responsible for providing accurate contact and address details.
We are not responsible for delays or failed delivery due to incorrect information.

1. Payment
   Payment must be completed at checkout unless otherwise agreed.
   Orders will only be processed after payment is received.
2. Returns & Refunds
   Please refer to our Return & Refund Policy for detailed information.
   Due to the nature of food products, returns are generally not accepted unless items are faulty, damaged, or incorrect.
3. Limitation of Liability
   We are not liable for any loss, damage, or inconvenience caused by delays, unavailability of products, or delivery issues beyond our control.
4. Food Safety Disclaimer
   Customers are responsible for proper storage of products after delivery or pickup.
   We are not responsible for any damage or spoilage due to improper handling after the order has been completed.
5. Changes to Terms
   We reserve the right to update or modify these Terms of Service at any time.
   Changes will take effect immediately upon posting on the website.
6. Contact Information
   If you have any questions about these Terms, please contact us:
   Phone: 021 210 2058
   Email: sales.TOPsales.NZ@gmail.com

By using our website, you acknowledge that you have read, understood, and agreed to these Terms of Service.