Refund policy

Thank you for shopping with us. Please read our return and refund policy carefully before placing your order.

1. Order Confirmation
   All orders will be confirmed by phone after submission. Please ensure your contact details are accurate. Orders may be adjusted or cancelled during confirmation if necessary.
2. Returns & Exchanges
   Due to the nature of grocery and food products, we do not accept returns or exchanges for change of mind. We are not responsible for temperature-sensitive items after delivery or pickup is completed.

However, we will offer a replacement or refund in the following cases:

• You received a wrong item
• The item is damaged or defective upon arrival
• The item is expired or unsafe for consumption

Please contact us within 24 hours of receiving your order with photos and details.

1. Refunds
   Approved refunds will be processed back to the original payment method.
   Please allow 3–7 business days for the refund to appear in your account.
2. Delivery & Pickup

• For delivery orders, please ensure someone is available to receive the order at the agreed time.
• For pickup orders, items should be collected within the agreed timeframe. We are not responsible for product quality if collection is delayed.

1. Non-Refundable Situations
   We do not offer refunds in the following situations:

• Incorrect address provided by the customer
• Failure to answer phone calls for order confirmation
• Missed delivery or pickup due to customer unavailability
• Minor packaging damage that does not affect product quality

1. Contact Us
   If you have any issues with your order, please contact us as soon as possible:
   Phone: 021 210 2058
   Email: sales.TOPsales.NZ@gmail.com

We are committed to providing quality products and will do our best to resolve any issues promptly.